Just listened to the latest Accidental Tech podcast, and there were a couple of interesting notes. One is that my experience has also been that Verizon's tech support is very good (you don't get dead silence when you ask about their DHCP server; something I've had to do a couple of times). Compare that to Comcast (of whom I used to be a customer), where calling their tech support was basically only useful for having them send a tech out to the house.
Also compare it to what happens if you need to deal with their billing department (say, if they lose your payment); that's an absolute nightmare. The one time it happened, it took me over twenty hours on the phone to track down.
The other note I had was the note about the Honda CVT and paddle shifter. Apparently, that's not just something on the Acura ILX, like I noted.